The CCMA took to Twitter to endorse its app, CCMAConnect, which is part of its efforts to supplement some of its standard practices with digital operations.
The Commission for Conciliation, Mediation and Arbitration (CCMA) took to Twitter on Tuesday, 15 December 2020, to continue promoting its newly launched app, CCMAConnect. The app is said to provide users with the ability to track the status of their case/s. Moreover, the app is said to have a database of the nationwide CCMA offices and access to the e-Referral platform.
The app and the e-Referral platform are part of the continued push by the commission to have some of its standardised processes digitised. The e-Referral system was created for clients to have the ability to easily refer a case to the commission without having to physically go to the offices. The platform provides easy-to-follow prompts on the types of referrals that can be completed digitally.
Remember to download the CCMAConnect mobile application, which enable to, amongst other things, conveniently track and trace your CCMA case status. CCMA services are free. pic.twitter.com/vmV8rKv0zm
— CCMA Official (@CCMA_SA) December 15, 2020
The post concluded by clarifying that the services by the CCMA are free. Moreover, with the commission set to close its offices for the festive break, clients will still be able to lodge complaints via the app.